St John has a regionally dispersed team of Volunteers. These teams used to manage accounts in Individual systems. Internal processes were such that heavy manual tasks were required which were prone to error and came with a significant time cost to the organisation and a frustration to customers.
The development team worked closely with stakeholders to design a new Volunteer Accounting System (VAS), which brought all regional accounting systems into a single source with an easy to use and intuitive web interface with integration into Microsoft GP.
In addition to resolving the cumbersome manually intensive problems from there old System the VAS also includes new functionality such as a Patient Care Records billing component for charging ambulance cases; a Debt Collection component to track debt, send reminders, create payment plans & take payment; a Benefit Fund membership function to create & renew memberships as well as a portal into the Debtors, Creditors & Financial modules including Bank Reconciliation.